Cancellation policy

CANCELLATION & SUBSCRIPTION POLICY

Last Updated: September 2026

 Coaching & Programmes

Once a coaching programme or personalised service has started, cancellations are only accepted for genuine medical reasons that prevent you from safely continuing the programme.

Medical cancellation requests must be sent to:

info@igniteandthrivecoaching.com

Reasonable supporting medical documentation may be requested.

 Cancellation Fee

Approved cancellations are subject to a cancellation/administration fee, which may cover services already provided, personalised programming, administration and other associated costs.

The applicable fee will be deducted from any approved refund.

 No Change-of-Mind Cancellation

Cancellations are not accepted due to a change of mind, lack of motivation, being too busy, not using the programme, not achieving desired results or choosing another programme.

 Subscriptions

Subscriptions automatically renew according to the billing period selected at checkout.

You may cancel before your next billing date to prevent future charges. Cancelling a subscription does not automatically refund a billing period that has already started.

Digital Products

Digital ebooks, programmes, journals and downloads are generally non-refundable once accessed or downloaded.

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