Refund policy
REFUND & RETURN POLICY
Last Updated: September 2026
Digital Products
Our ebooks, fitness programmes, journals, challenges, guides and other digital products are generally non-refundable once accessed or downloaded.
Refunds may be considered if a product cannot be accessed, is technically defective or is materially different from its description.
Coaching
Refunds for coaching services are handled according to the specific programme purchased and our Cancellation Policy. Services already provided, personalised programming and completed coaching work may be taken into consideration.
Refund Service Fee
Where a refund is approved, a refund service/administration fee may be deducted from the refund amount to cover payment processing, administration and other costs associated with processing the refund.
The applicable fee will be communicated when the refund is approved.
Results
Refunds are not provided because a customer did not achieve their desired fitness, weight-loss, strength or wellness results. Individual results vary.
Refund Requests
To request a refund or report a problem, email:
info@igniteandthrivecoaching.com
Please provide your name, order details and a description of the issue.
Approved refunds will generally be returned to the original payment method, less any applicable service fee.
© 2026 Ignite and Thrive Coaching Services. All rights reserved.